General Agency Information |
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| Name: | Medi-Cal Managed Care and Mental Health Office of the Ombudsman |
| Alternate Name(s): |
California Department of Health Care Services Mental Health Ombudsman Services Medi-Cal Mental Health Services Mental Health Ombudsman's Services |
Contact Information |
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| Primary Phone: | 800-896-4042 |
| TDD/TDY: | 800-896-2512 |
| Email: | MMCDOmbudsmanOffice@dhcs.ca.gov |
| Website: | https://www.dhcs.ca.gov/services/MH/Pages/MH-Ombudsman.aspx |
Hours |
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| Days/Hours of Operation: |
Monday-Friday, 8-4
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Details |
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| Description: | The purpose of Mental Health Ombudsman is to create a bridge between the Mental Health Plan system and individuals, family members and friends of individuals, in need of mental health services by providing information and assistance in navigating through the system. An Ombudsman is a person in a government agency to whom people can go to make complaints or explain problems with the programs or policies of the agency. Services: Assist you with navigating through the Medi-Cal Mental Health Managed Care System Help you find information in order to access appropriate mental health services Connect you with the right person/department to help you resolve a problem Address concerns or grievances about services Connect you with local resources in your county who can help you Connect you with consumers' rights services ELIGIBILITY: Mental Health clients, family and friends are encouraged to call for information or to report (anonymous and confidential) possible violations of a client's rights or abuse or neglect. |
| Languages other than English: | Interpreters Available |
| Accommodations for Disabled Persons: | Not Applicable |
| Public Transportation: | Not Applicable |
| Eligibility: | See Description Notes |
| Fees: | None |
| Areas Served: | California |
Subject Headings |
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| Subject Headings: |
Advocacy Government Agencies Information and Referral Medicaid/Medi-Cal Mental Health Facility Complaints Patient Rights Assistance |
| This agency was last updated on June 25, 2019. | |